Frequently Asked Questions
Everything you need to know about your skincare journey with TretinoinBuy.
Are your products genuine and medical-grade?
Yes, all products offered on TretinoinBuy are sourced directly from licensed pharmaceutical manufacturers. We guarantee 100% authenticity and high-potency formulations.
How long does shipping take?
We offer worldwide shipping. Orders are typically processed within 24-48 hours, and delivery usually takes between 7 to 14 business days depending on your location.
Do I need a prescription to order?
TretinoinBuy operates in compliance with local regulations where we ship from. We provide detailed product information, but we always recommend consulting with a dermatologist before starting a retinoid regimen.
What is your return policy?
Due to the nature of skincare and pharmaceutical products, we cannot accept returns for opened items. However, if your order arrives damaged or is lost in transit, we offer a full reshipment or refund.
How should I store my Tretinoin cream?
To maintain the stability of the active ingredients, store your products in a cool, dry place away from direct sunlight at room temperature (below 25°C/77°F).
What payment methods do you accept?
We accept all major credit cards, secure bank transfers, and select cryptocurrency options to ensure a private and secure checkout process.